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Section 11 · Account & Settings

Security settings

How to enable two-factor authentication, manage active sessions, and keep your SEN Evidence Vault account secure.

Updated 8 May 20263 min readReviewed by SENVault Team

After reading this article you can

  • Enable two-factor authentication
  • View and manage active login sessions
  • Understand how to respond if you suspect unauthorised access

SEN Evidence Vault contains sensitive personal and medical information about your child. Two-factor authentication is required for all accounts and is set up on your first sign-in.

Two-factor authentication

Two-factor authentication (2FA) adds a second step to your login process. Logging in requires both your password and a code from an authentication app on your phone. This is mandatory for all SEN Evidence Vault accounts.

If you have not set up 2FA yet, you will be prompted to do so the next time you sign in. You cannot access your account until 2FA is configured.

To set up 2FA:

1

Sign in to your account

After entering your password, you will be redirected to the 2FA setup page if no authenticator is enrolled.

2

Install an authenticator app

If you do not already have one, install an authenticator app on your phone (Google Authenticator, Authy, or Microsoft Authenticator are all suitable).

3

Scan the QR code

Use the authenticator app to scan the QR code displayed in the app. This links your SEN Evidence Vault account to the authenticator.

4

Save your backup codes

You will be given a set of one-time backup codes. Store these somewhere safe, if you lose access to your phone, these codes are the only way to recover your account.

5

Confirm

Enter the current 6-digit code from the authenticator app to confirm 2FA is working, then save.

Active sessions

From Account Settings > Security > Active sessions, you can see all devices and browsers currently logged into your account. Each session shows the device type, approximate location, and last active time.

If you see a session you do not recognise:

  • Select Revoke to immediately log out that session
  • Change your password immediately
  • Contact SENVault support if you suspect an account breach

Password security

From Security settings, you can change your password at any time. Use a strong, unique password, not one you use for other services. A password manager is the most practical way to maintain strong, unique passwords across all your accounts.

Important

If you believe your account has been compromised, change your password immediately and revoke all active sessions. Then contact SENVault support. Given the sensitivity of the information in your Vault, take any suspected breach seriously.

What to do next

  1. 1

    Check your active sessions

    Go to Account Settings > Security > Active sessions and revoke any sessions you do not recognise.

  2. 2

    Read about billing and subscription

    The next article explains how to manage your subscription, view invoices, and make changes to your plan.

Next in this section

Billing and subscription

How to manage your SEN Evidence Vault subscription — viewing your plan, upgrading or downgrading, managing payment details, and accessing invoices.

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