SENVaultSENVault.info

Section 09

Working with Advocates

Find an advocate, grant vault access, and manage support requests.

16 articles

  1. What is an advocate

    For Families

    What SEND advocates do, the different types available through SEN Evidence Vault, and when working with an advocate can make a difference to your case.

    3 min read

  2. Finding an advocate

    For Families

    How to search the SEN Evidence Vault advocate directory, what to look for in an advocate profile, and how to make initial contact.

    3 min read

  3. Sending a support request

    For Families

    How to send a formal support request to an advocate through SEN Evidence Vault, what to include, and what happens next.

    3 min read

  4. Granting Vault access

    For Families

    How to grant an advocate access to your Vault, what they can see, and how to manage and revoke access.

    3 min read

  5. Messaging your advocate

    For Families

    How to use the in-app messaging to communicate with your advocate, share context, and keep a clear record of your working relationship.

    3 min read

  6. The handover process

    For Families

    How a case handover works when an advocate transfers your case to a colleague, leaves the platform, or you move to a new advocate.

    2 min read

  7. Ending support

    For Families

    How to close a support relationship with an advocate in SEN Evidence Vault when your case reaches a resolution or you no longer need active support.

    2 min read

  8. Your ticket queue

    For Advocates

    How to manage incoming family support requests through the advocate ticket system, including SLA tracking, checklists, notes, and resolving cases.

    3 min read

  9. Setting up your advocate profile

    For Advocates

    How to create and complete your advocate profile on SEN Evidence Vault, what to include, how to present yourself to families, and what makes a strong profile.

    2 min read

  10. Getting verified

    For Advocates

    How the SEN Evidence Vault accreditation process works for advocates, what is required, and what accreditation means for families and for you.

    2 min read

  11. The advocate directory

    For Advocates

    How your advocate profile appears in the SEN Evidence Vault directory, how families find you, and how to optimise your visibility.

    2 min read

  12. Accepting support requests

    For Advocates

    How to handle incoming support requests from families, what to look for, how to respond, and how to decide which cases to take on.

    2 min read

  13. Accessing a family's Vault

    For Advocates

    What you can see and do when a family grants you Vault access, how to navigate their evidence, timeline, and EHCP case as an advocate.

    3 min read

  14. Managing EHCP cases

    For Advocates

    How to work through EHCP flags, review section annotations, and support a family's EHCP case as an advocate within SEN Evidence Vault.

    3 min read

  15. The rewards system

    For Advocates

    How the SEN Evidence Vault advocate rewards programme works, recognition for positive outcomes, active support, and contributions to the platform.

    2 min read

  16. Advocate plans explained

    For Advocates

    The plan options available to advocates on SEN Evidence Vault, what each includes, and how to choose the right plan for your practice.

    2 min read