Section 10
Organisations
Multi-advocate team management, shared cases, and family communications.
What is an organisation account
For OrganisationsWhat an organisation account on SEN Evidence Vault offers, who it is designed for, and how it differs from individual advocate accounts.
2 min read
Setting up your organisation
For OrganisationsHow to create an organisation account, add team members, configure your organisation profile, and apply for Accredited Organisation status.
2 min read
Team case management
For OrganisationsHow to manage active family cases across your advocacy team, assigning cases, monitoring caseloads, and handling cover and handovers.
2 min read
The support ticket system
For OrganisationsHow families contact your organisation through SEN Evidence Vault, how to manage and triage incoming requests, and how to use the full ticket management features including SLA tracking, saved replies, time logging, and case linking.
5 min read
Organisation plans
For OrganisationsThe plan options available to advocacy organisations on SEN Evidence Vault, what each includes, and how to manage billing for your team.
2 min read