Logging interactions

Interactions are a record of every significant communication in your child's SEND case, phone calls with the LA, emails to the SENCo, letters from the school, and informal meetings. Together, they build a communication history that can be decisive in a dispute.

Interactions vs appointments

Appointments are formal meetings with a professional where an assessment, review, or clinical encounter takes place. They typically have an outcome report or action.

Interactions are communications, calls, emails, letters, informal conversations, that may or may not have a formal outcome. They are logged when something significant is said, agreed, or communicated.

Both appear on the Timeline. The distinction helps you structure your record and filter the timeline clearly.

Logging an interaction

What to log

Log any interaction where:

• Something important is said or promised
• A decision is made or confirmed
• You are given information that affects your child's case
• You raise a concern or make a request

You do not need to log routine administrative contacts (e.g. appointment reminders). Focus on interactions where the content matters.

Why interaction records are powerful

In SEND disputes, one of the most common arguments is "we were never told" or "that was not agreed." An interaction log with specific dates, names, and quotes is difficult to contradict. If you later reach a tribunal, your solicitor or representative will find a detailed interaction history invaluable.